Your privacy is important to us. This privacy policy explains what personal data we collect from you and how we use it. It also explains how our website uses cookies. At certain times, CrustLab may change or modify our policy at our own discretion, adding or removing information to reflect current practices – in other words, giving you the most up-to-date information. When this occurs, we will update this policy with the most recent revision date. We may also retain data when required to comply with legal obligations, enforce agreements or resolve ongoing disputes. Such data will be deleted when no longer required and such incidents have been resolved.

Who is responsible for processing your personal data?

CrustLab Sp. z o. o. is the controller of your personal data. Our registered office is:

ul. Wadowicka 6
30-415 Kraków, Poland,
[email protected]

This is registered with the Register of Entrepreneurs of the National Court Register maintained by the District Court in Kraków-Podgórze, VI Commercial Division of the National Court Register.

  • We are registered under entry number KRS 0000703502
  • Our NIP (ID for taxpaying purposes) is 6793159393

How, when, and why do we collect your Personal Data, and for how long do we store it?

We only store your data via request, when legal consent has been given. If you use our contact form, we collect your name and e-mail address. We also collect any additional, optional information you provide us with. We store your data with the message sent to us, which includes any information about your project or request if provided. This data is used to contact you in regards to your initial request. If this results in successful cooperation, we will continue to process your data as we provide you with our services. If not, your data is removed after 2 years. In limited circumstances, we may also use your information for other purposes, where permitted by law. This does not include marketing or advertising purposes. We process data on our own personal servers for the purposes of invoicing.

Protecting Your Personal Data

We use various technical and organizational security methods, such as encryption, to ensure and maintain the safe storage of your personal data. Your personal data is stored in secured networks and is only accessible by a limited number of people that have been given special, specific rights to access such systems.

Your Personal Data Rights

We recognize and respect your rights to your personal data. You have the right to request:

  • Access to your personal data
  • Amendments to your personal data
  • The complete erasure of your personal data
  • Restrictions on how we process or use your data
  • Data portability – to obtain and reuse your own personal data

You have the right to object to us processing your personal data in relation to your particular situation. You are also free to opt-out of direct marketing. In situations where we have obtained your consent to process your personal data, you also have the right to withdraw this consent at any time. This will not influence the lawful status of any processing that has occurred before the withdrawal occurred. To enact any of your personal data rights, please contact us at [email protected]. You also have the freedom to lodge a complaint with a supervisory authority. For us, as a Polish company, our supervisory authority is Generalny Inspektor Ochrony Danych Osobowych. You can learn more on the Generalny Inspektor website.

Cookies and Pixel Tags

We receive and record information, which may include personal data, from your browser when you use our website. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your:

  • IP address
  • unique cookie identifier, cookie information and information on whether your device has software to access certain features
  • unique device identifier and device type
  • domain, browser type and language
  • operating system and system settings
  • country and time zone
  • previously visited websites
  • information about your interaction with our website such as click behavior and indicated preferences
  • access times and referring URLs

Third parties may also collect information via our website through the use of cookies or third-party widgets and plug-ins. These particles collect data directly from your web browser, processing the data under their own privacy policies. We also use cookies and pixel tags to track how visitors use our website and to gain insight into their preferences. Through these, we collect aggregate data about site traffic and user interaction. This helps us identify trends and acquire statistics that can be used to improve the website.

How to manage cookies?

Your web browser’s settings can change your preferences regarding cookie storage. Most browsers also let you review and erase cookies as well. Please be aware, however, that our website will not operate properly without cookies enabled. For more information, we refer you to the help pages from browser manufacturers regarding managing cookies in their specific browsers.

  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • domain, browser type and language
  • Safari – Desktop & Mobile
  • Android Browser
  • Opera – Desktop & Mobile

For browsers not included here, please refer to the appropriate documentation provided by the manufacturer. If you have any issues or queries regarding the processing of personal data, the use of cookies, or our pixel tags, please contact us at [email protected]. For requests regarding your personal data and privacy complaints, we strive to resolve the issue in an effective and timely manner. CHANGES TO THIS PRIVACY POLICY CrustLab has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Acceptance terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

reCAPTCHA information

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

CrustLab Sp. z o.o.
ul. Wadowicka 6
30-415 Kraków, Poland
[email protected]