Zowie is a fast-growing B2B SaaS startup that is removing customer service bottlenecks by effortless automation of chat inquiries. The potential of this project was quickly noticed by investors, resulting in a $600k seed round in October 2020. The product is intended for all fast-growing ecommerce and B2C startups. Collaboration with CrustLab was initiated by Maciej Ciołek Co-founder of Zowie.
Zowie mobile chatbot SDK challenges
The main challenge of this project was the creation of the Software Development Kit for the mobile version of a chat widget for Android, iOS, and cross-platform, based on UX/UI mockups created by Zowie. These activities were aimed at facilitating integration with multiple platforms and preparing the product for further development and foreign expansion. An additional difficulty was the large number of functionalities in the Zowie chatbot.
How we built a mobile chatbot SDK
Thanks to the preparation of UX/UI mockups by the client, we were able to fully focus on mobile development. We created the SDK for a mobile version of the chat widget for Android, iOS, and Flutter.
The created solution has a list of advanced functionalities that facilitate the daily work of the customer service department, such as: adding attachments (e.g. photos, videos, product carousels, text, and PDF files), a system that automatically monitors the state of the app, the possibility of integration with an external push notification system, adding links and CTA, as well as contact with a live person instead of a bot in more complicated situations.
We created the Software Development Kit for the mobile version of a chatbot for Android, iOS, and Flutter, which opened up new business pathways for Zowie.
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CrustLab consistently adds value to our organization in many ways. We’ve received very positively feedback on the system CrustLab has delivered. Our customers regard it as an excellent product. Our experience working with them has far exceeded those of other vendors.
The team provided professional services that added value to the core functions of the business. They were fast and felt like our internal IT department, working during the night when we were deploying important features. That was fantastic, and I’m happy they’ve worked with me.
CrustLab’s implementation of our solutions has almost doubled our revenues. All aspects of cooperation were very good. I felt that we were treated as very important clients because we received a very high standard of service. The team delivered the results at the time and budget.
We finished an MVP in 3 weeks. It was very valuable that CrustLab was able to evaluate the feasibility of our solution and estimated the effort and cost that was required to request the funding. CrustLab can be a business partner in addition to an excellent software development agency.
This team is hungry, sharp, “on it” and very customer-focused. I had no idea that I could find such great help from the other side of the world – especially a firm that could understand our product requirements even though I’m not a tech product manager.
CrustLab successfully delivered a product that was able to maintain its performance despite some sudden surges in the site’s traffic. Thanks to their experience and ability to predict problems, we found solutions and built the project on time.
I was looking for a design team that had experience in sports betting. CrustLab helped me complete a full UX design project for my product. It was a very collaborative process, which is what I wanted. When I’m ready to do my next project, they’re going to be my first phone call.
The best part of working with CrustLabs was their attention to detail in every development process step. They were great about taking the initiative to suggest new enhancements and features that our product owners hadn’t thought of and sharing with us the best practices.
We hired CrustLab to introduce several modifications to improve one of the Pocco Finance apps and integrate it with the new version of the SDK. The project was completed on time and in line with the planned budget. I strongly recommend CrustLab as a software partner.
We take advantage of CrustLab’s experience in the field of payments, new functionalities, and user-friendly design. The development process itself ran smoothly and according to plan. It was important for us to complete the project on time, so I cannot imagine a better partner for this project.
We are really satisfied with the cooperation with CrustLab. Very good technical skillset, good communication, and work done on time! After creating a customizable widget, we entrusted them with redefine of another application, and the results are splendid.
Our cooperation with CrustLab concerned body leasing. They offered us highly skilled and experienced Android developers. I am fully satisfied with the ease of contact, the speed of completing the formalities, but most of all of the man they recommended to us.
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